Payments: We accept MasterCard, Visa, American Express, and Discover. We also accept Check Cards, Cashiers Checks and Money Orders. Personal checks are accepted but must first clear the bank before any products will be shipped.
Sales Tax: If your shipping address outside of Massachusetts no sales tax will be added. Shipping addresses in Massachusetts will be charged 6.25% Massachusetts sales tax.
Shipments: All orders will be shipped within three (3) working days after receiving the order. In the event The Vacuum House does not have the item in stock, we will inform you of when the item will ship.
Shipping Policy: All orders of $99 dollars or greater will be shipped free of charge to the purchaser, in the continental USA only. Orders under $99 dollars will be shipped via UPS ground or USPS and charged accordingly.
Warranties: All of our machines carry the standard factory guarantees and warranties. No other warranties are expressed or implied. For local service contact the authorized dealer nearest you. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to The Vacuum House and we will repair it for you. We do not warranty user damage. The freight back to The Vacuum House must be paid by the purchaser.
Return Policy: All products on the The Vacuum House Web Site or store come with a 30 Day Money Back Guarantee. If you decide to return the product, the purchaser will pay for the freight back to The Vacuum House. The product must be returned complete with all original items, packing materials, and cartons, and in it’s original new condition. All products returned are subject to a restocking fee. Call for return instructions.
Refunds: If a refund is requested, we will issue credit on the credit card that you used to purchase the product. If you paid with a check card, cashiers check, money order, or personal check, we will issue a company check as a refund. All refunds will be given out within three (3) business days of the return of the product. No refunds will be issued until the product is returned to The Vacuum House. Products must be returned within thirty (30) days of the purchase date.